Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amra8

Please send HV in English

Schedule:Monday - Friday, 11am-7pm Eastern time (changes with daylight savings)

Location:Medellín, on-site in our office on Milla de Oro. Remote is not an option.

Fluent English (written and spoken) is required for this position.

This is a great opportunity for someone who wants to gain experience with market-leading smart devices and get experience working with a Canada based general company.

We're looking for Technical Support Specialist to join our team. You will be working with a leading e-commerce brand who sells consumer and home electronics (IoT, smart home devices)

This is an in-office position.

As a Tech Support Specialist you will troubleshoot customers issues and solve them.

Responsibilities:
- Learn the company's products and their typical issues and solutions
- Understand customer problems so you can you accurately and quickly solve them
- Communicate and coordinate with Tier 3 / IT as needed for more complex issues




- Report customer issues and feedback to management to improve the customer experience and product

Requirements:
- B2+ English (written and verbal)
- Clear and concise writing in English
- Good listening skills, attention to detail
- Experience working with technical support or technical background
- Tech support experience with IoT, smart home devices (MUST)

Preferred Requirements:
- Experience with Apple Home, Google Home, Alexa, Samsung Smart Home
- Experience with Zendesk

Benefits:
- Additional $249.095 pesos monthly for transportation
- Seguridad social, pension, insurance, etc.

Application Question(s):
- Are you willing to work in office in Medellín (Poblado)?
- What experience do you have with smart devices/IoT?

Experience:
- Technical Support: 1 year (preferred)

Work Location: In person

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amra8

📌 Bilingual Tech Support (Envigado)
🏢 RPM
📍 Envigado