Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amraf

This is a remote position.

Customer Service

Join a fast-paced property operations company supporting a large residential portfolio across New York City. In this role, you’ll be the first point of contact for tenant concerns, helping ensure every issue is clearly documented, tracked, and moving toward resolution while creating a smoother experience for residents and internal teams. Fluency in Spanish is required to effectively support our tenant base.

What You'll Do:
- Escalate urgent matters immediately, including safety risks or building-wide concerns, and route non-tenant inquiries to the appropriate internal team members.
- Monitor, update, and follow up on open tickets to ensure timely resolution, including adding notes, documentation, and status updates as work progresses.
- Communicate regularly with internal teams, field staff, and vendors to coordinate next steps and keep issues moving forward.
- Assist with scheduling appointments between tenants and vendors when needed.




- Provide updates to tenants and support general follow-up and administrative tasks related to ongoing issues.
- Gradually take ownership of simpler maintenance coordination tasks and follow-ups as you become more familiar with the workflow.

Who You'll Work With:
Be an integral part of a dynamic property operations team, working closely with office staff, maintenance teams, and external vendors to keep communication clear and ensure tenant concerns are handled efficiently across multiple teams.

Who We're Looking For:
- Highly Organized: Exceptional organizational skills for handling diverse tasks.
- Detail-Oriented: Strong attention to accuracy and follow-through in daily work.
- Proactive Communication: Clear and professional communication with the ability to ask questions and follow up effectively.
- Logical: Able to make sound decisions and recognize when situations need to be escalated.
- Tech-Savvy: Comfortable learning and using new systems and tools.
- Location Requirement: Must

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amraf

📌 Customer Service Representative Lat (Colombia)
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