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About IntouchCX

IntouchCX is a general leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The Global Learning & Development Specialist acts as the bridge between internal business needs and high-quality educational output. This individual is a full-stack L&D; professional: part instructional designer, and part project manager, utilizing an AI-first workflow to scale impact across time zones.

The primary objective of this role is to identify, design, and deliver scalable learning solutions that drive global business performance while maintaining operational excellence through AI integration.

As Global Learning & Development Specialist, You Will
- Act as the primary point of contact for internal clients.



You will interview the need, determine if training is the solution, and manage expectations through the production funnel.
- Create high-engagement digital assets, e-learning, blended learning, virtual instructor-led training, micro and social learning modules (or any other option needed).
- Leverage AI productivity suites to automate administrative tasks, summarize global feedback, and accelerate content development cycles.
- Partner with Subject Matter Experts (SMEs) and regional L&D; managers globally, ensuring cultural nuances are embedded in all content.
- Maintain real-time visibility on project health, flagging risks to the Global L&D; Manager before they impact delivery timelines.
- Expertly use design tools and brand standards to create accessible, high-fidelity digital assets that maximize learner engagement and reduce cognitive load.
- Navigate the full ADDIE lifecycle—from initial funnel ent

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amrd8

📌 Global Learning and Development Specialist (Bogotá)
🏢 IntouchCX
📍 Bogotá