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Job TitleService Delivery ManagerJob Title: Service Delivery ManagerLocation: Bogota, Colombia (Hybrid)Position: PermanentJob DescriptionThe Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands and needs by:* Partnering with the airline customers to keep the business services under continuous execution in a resilient, reliable, scalable, and secured production environment to accomplish zero or minimum disruption to business operations and performance* Focusing on Operational Excellence, Customer Relationship and Customer Advocacy to increase Customer Satisfaction and Loyalty that benefits Amadeus to retain and extend the existing business and open new business possibilities and opportunities.* Ensuring system stability and performance are maintained above the service level committed to the customers upfront in the sales process and review the performance with the customers on a regular basis* Building strong customer relationships through continuous engagement and governance, addressing customer pain-points and provide regular updates on the performance and continuous service improvementsDepending on the size, complexity and strategic value of customer to Amadeus, the SDM can be assigned to 1 or multiple accounts. The SDM works hand-in-hand with the Account Manager and is an integral member of Central Delivery Services and Extended Account Teams.In this role you'll:Service Delivery Management* Focal point for improving the Operational Performance (QoS)* Customer POC for operational topics: Stability, Security, Cloud Migration, Other Migrations & Upgrades* Lead coordination with customers to identify & recommend opportunities to improve operational processes & training to ensure service excellence* Creates and owns the Operational slides shared with Extended Account Team & the account for Steering Committee and Scorecard related reviews a

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📌 Service Delivery Manager (Bogotá)
🏢 Amadeus Hospitality
📍 Bogotá