Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amuiq

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and manages over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

About The Role

This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail,



and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.

What You’ll Do
- Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
- Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de‑escalation skills.
- Manage escalations received from the account administration team and other groups.
- Provide Silent Install Troubleshooting for the B1 Client and Silent Installer/Enterprise Deployment Support.
- Troubleshoot a variety of integrations.
- Act as a technical resource to the CSM and other sales teams.
- Conduct detailed investigation of reported "Bugs" to provide QA a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).
- Review support tickets

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amuiq

📌 Technical Support Engineer (Colombia)
🏢 Backblaze
📍 Colombia