Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amumx

Title: Expert SLS AFR
Location: GSC BOG
Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.
Key Responsibilities
- Receive quote request.
- Review that all information provided by customer is clear and complete to start the process; otherwise contact via email to obtain clarification.
- Follow up the quote status until a customer decision is made. Target to provide a quote to the customer within 2 hours of initial request.
- Receive new rate requests via email, review the request, and enter the corresponding information into the system.
- Generate a weekly performance report for AFR based on KPI analysis and Hit Rate definition. This report also covers business performance.
- Generate a monthly status and performance report for AFR based on quotes status,



project highlights and priorities, along with monthly Hit Rate analysis.
- Identify improvements and efficiencies and discuss open topics and issues.

Skills / Requirements
- Professionals or students in Industrial Engineering, Business Administration, International Business, or similar occupations.
- At least 1 year of experience in logistics processes.
- Good level of MS Excel and other MS Office tools.
- Good communication skills in English (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy.

Relevant Information
- Type of Contract: Indefinite – Directly with DHL Colombia.
- Performance bonus up to 16% of salary.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amumx

📌 Expert SLS AFR (Bogotá)
🏢 Dhl Global Forwarding
📍 Bogotá