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ICT Reporting and KPIs Associate ManagerProvide transparent, data driven visibility of ICT performance at LLA Central and OpCo levels by defining KPI frameworks, generating executive reporting, and ensuring data accuracy through coordination with local and central BI teams.Support strategic decision making by enabling consistent performance tracking across markets.Responsibilities and assignmentsDefine, maintain, and evolve ICT KPI frameworks aligned with strategic objectivesProduce executive dashboards and reports for Central and OpCo leadershipCoordinate with central and local Product/Business Operations/BI/Analytics teams to ensure timely and accurate data availabilityTrack ICT service performance, delivery quality, cost efficiency, and customer satisfaction metricsEnsure consistency and standardization of data definitions, governance, and reporting across OpCosSupport continuous improvement initiatives through insights, trend analysis, and data driven recommendationsAct as the central source of truth for ICT performance and reporting governanceRequirements and qualificationsKNOWLEDGE & EXPERIENCEStrong experience in Product performance reporting, with hands-on expertise using analytics and visualization tools such as Power BI, Tableau, and advanced ExcelPractical experience generating reports from different systems and sources, ensuring accurate mapping of products, revenues, usage, and KPIs across marketsThe role requires close collaboration with Product teams and OpCo teams to guarantee the correct definition, mapping, and harmonization of products, services,



and KPIsA strong foundation in data governance, quality validation, and cross-market reporting is necessary, along with the ability to translate strategic objectives into measurable indicators and executive-ready insightsExperience with technology products and understanding their nature, structure, and underlying data models is strongly preferred, enabling more accurate KPI design, product mapping, and reporting integrity.Fluency in both Spanish and English is required, given the cross-market coordination needsPREFFERED EDUCATION/QUALIFICATIONS:Degree in Engineering, Data Analytics, Business Intelligence, Information Systems, or related fieldsSPECIFIC KONOWLEDGE/EXPERIENCE/SOFTWARE/APPS:Proficiency in reporting and analytics tools such as Power BI, Tableau, and advanced ExcelExperience with Salesforce ReportingExperience with ITSM platforms (e.G., ServiceNow reporting, CMDB, incident/problem reporting).Understanding of KPI frameworks such as ITIL, SLA/OLA structuresREQUIRED CRITICAL COMPETENCIES AND BEHAVIORSStrong analytical mindset and data-driven problem solvingProactive and Results orientedHigh attention to detail and accuracyAbility to communicate clearly with executives and technical teamsStructured, methodical approach to reporting and KPI governanceOTHER IMPORTANT DETAILS ABOUT THE ROLEActs as the central source of truth for ICT performance and reportingKey enabler of strategic governance, prioritization, and decision makingRequires frequent alignment with BI, Technology, Finance, and OpCo ICT teams#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amz2a

📌 Ict Reporting And Kpis Associate Manager (Bogotá)
🏢 Page Resourcing México
📍 Bogotá