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Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.

Job ID: 12333

Position Purpose

The main purpose of this role is to deliver high-quality after-sales technical service by managing the warranty process, reviewing returned products, and controlling parts and accessories inventory. This position plays a key role in product evaluation, warranty validation, and technical review of defective units, ensuring efficient resource management and achievement of financial targets while maintaining excellent service standards.

Key Responsibilities
- Review, inspect,



and technically evaluate returned and defective products to determine warranty validity and proper disposition (repair, replacement, reclassification, or scrap).
- Manage and administer the warranty portal, ensuring accurate and timely processing of claims.
- Control and document defective product returns, ensuring traceability and compliance.
- Classify returned products for inventory purposes based on technical evaluation.
- Coordinate order processing from service centers through invoicing and dispatch.
- Provide technical support and order status updates to service centers.
- Participate in demand forecast meetings to support parts and accessories planning.
- Support RTRN and P&A; IDR SOA processes.

Business Impact
- Operates with minimal supervision and strong technical judgment.
- Ensures accurate warranty validation to protect company financial performance.
- Contributes to continuous improvement through product failure analysis and trend identification.
- Collaborates wit

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📌 Técnico After Sales (Colombia)
🏢 Newell Brands
📍 Colombia