Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an0wu

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role

Responsibilities
- Be customer obsessed.
- Manage each call interaction with customers satisfaction as your number one priority.
- Identify customers needs, clarify information, research every issue and provide solutions.
- Inform customers by explaining procedures, answering questions, providing information.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements
- High School diploma or equivalent required.
- Experience in banking or fintech campaigns.
- Passion for delivering a stand‑out customer experience.
- Excellent verbal and written communication skills.
- Ability to ask probing questions and problem resolution skills.
- Ability to follow instructions for specific customer resolutions tasks.




- Ability to work within a high‑pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service.
- Ability to read, write, speak and understand the ENGLISH language in a business environment (85% - 90%).
- Versátil with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.

EEO Statement
- We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an0wu

📌 Agente Call Center Bilingüe 2.8M (Bogotá)
🏢 Ubiquity Global Services
📍 Bogotá