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What Success Looks Like In This Role
- Provides Tier 1 and Tier 2 support.
- Supports maintenance of hardware/software, client proprietary, COTS and Unisys applications and issues with voice communications and voicemail systems.
- Assists with resolution of issues with network connectivity, printing and remote access to desktop equipment.
- Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
- Communicates problem, resolution, and root cause information to users, both technical and non‑technical, to help prevent future recurrence.
- Supports L1 and L2 support agents in ongoing day‑to‑day questions related to client incidents, requests and queries.
- Utilizes problem‑solving and analytical skills to effectively resolve challenging incidents.

Qualifications




- High School Diploma or GED required.
- May require technical certification or Associate Degree.
- Generally 2‑4 years’ experience in area of responsibility.

Equal Opportunity Employer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an155

📌 Agente de Mesa de ayuda (Bogotá)
🏢 Unisys
📍 Bogotá