Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an1k3
Job overview
We are looking for a proactive and customer-focused Mid-Level Partner Support Agent to join our growing team. In this role, you will support our partners across the South America region, ensuring a high-quality support experience through effective communication, technical troubleshooting, and strong relationship management.
You will work closely with internal teams to resolve partner queries, identify trends, and continuously improve the overall partner support experience. This is an excellent opportunity for someone with strong analytical skills, a technical mindset, and a passion for delivering exceptional service in a fast-paced international environment.
Responsibilities & Duties
- Provide exceptional support to partners via email and internal support systems with a professional and solutions-oriented approach.
- Manage and resolve partner queries in a timely manner while meeting established quality and customer satisfaction metrics.
- Investigate and troubleshoot technical and operational issues, escalating when required.
- Collaborate with internal departments to resolve partner concerns and maintain a seamless customer experience.
- Identify recurring issues, trends, or process improvement opportunities and share insights with the Team Leader and wider business.
- Maintain accurate records and updates within CRM and support platforms.
- Contribute to continuous improvement initiatives across Partner Support operations.
Qualifications & Experience
- 2–3 years of experience in a Customer Support, Partner Support, Customer Care, or similar role, ideally supporting the South America region.
- Excellent written and verbal communication skills in both Spanish and English.
- Good understanding of APIs and technical troubleshooting concepts.
- Strong analytical and problem-solving skills with the ability to investigate issues independently.
- Excellent attention to detail and strong organisational skills.
- Comfortable working with Microsoft Office S
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an1k3
📌 Partner Support Agent (Bogotá)
🏢 Ezetop
📍 Bogotá