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ID de la solicitud: 236466

Programa de Referido de Empleados - Probable Pago: $0.00

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Purpose

Contributes to the overall success of Scotiabank’s Global Procurement Services organization, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities
- Provides front-line support to internal users who require process help with our Procurement Technology / Contracts platform, how to use it, or how to handle their particular situation
- Interacts with users around the world in English and Spanish. Interacts verbally or in writing to obtain clarifications and / or respond to the user’s question.
- Operates the Bank’s ticket management system to review, respond and close complex Level 1 and 2 support issues related to Procurement Technology.




- Uses the Bank’s Procurement Technology / Contracts platform to understand the situation facing the user and determine the correct process / system steps required and respond to the ticket or assign to another team.
- Conducts the review, approval or rejection and triage of contract requests in the Contracts platform.
- Interacts with other teams in the Bank or with Technical Teams to facilitate ticket resolution where required.
- Logs information in internal trackers as needed.
- Maintains and follows Standard Operating Procedures/Work Instructions documentation in conducting activities and pays strong attention to detail to ensure data quality and consistent delivery of service according to the Services Level Agreement.
- Perform root cause analysis of issues.
- Escalates issues to Lead, Sr. Analyst and/or Manager, suppliers, or other internal stakeholders and track to resolution.
- Recommends process impro

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📌 Analyst, Global Procure to Pay Adoption (Bogotá)
🏢 Scotiabank
📍 Bogotá