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Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Client Resolution (CR) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product, client success managers (CSM), sales and technology, by providing operational support and promoting new products and services.

This is a managing contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions.



This role will manage a team with responsibility for responding to client inquiries.

Primary Responsibilities:
- Manage, Coach, Mentor a team with responsibility for North America based clients.
- Provide high value customer service support on day-to-day items to ensure customer expectations are exceeded, advocate on behalf of the clients
- Partnering with the Sales Account Executives to support new business development opportunities.
- Lead complex cross functional customer service delivery initiatives across clients and Visa internal teams
- Coordinate internal resources to accomplish Visa and client objectives
- Ensure prompt and comprehensive resolution of client inquiries as well as create and maintain updated support documentation - meeting required deadlines
- Build and enhance positive working relationships with key clients and internal stakeholders
- Independently formulating de

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📌 Sr. Manager, Client Resolution (Bogotá)
🏢 Visa
📍 Bogotá