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Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing integral team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

As our Chargebacks Analyst, you will help us identify and report issues and follow up on corrective actions to resolve differences and deficiencies.





What will you be doing?:
- Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
- Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
- Tracking and providing statistics on chargebacks for the Finance Management Team
- Tracking and maintaining fraud incident reports and other related analyses
- Making certain that all chargeback activities are handled in accordance with regulatory requirements
- Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
- Communicating with our Payment Processors on our external partner’s queries
- Compiling the figures from various databases to build the team's monthly chargeback report.
- Validating chargeback reports by utilizing internal and external

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an2m7

📌 Chargebacks Analyst I (Colombia)
🏢 Dlocal
📍 Colombia