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Company Description:
- Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a integral shift by doing work that matters.

Service Delivery ensures the delivery of our services to our clients and from our clients to their customers. They define and shape the best processes and tools for the client to maintain and increase a product’s value and manage the relationship between the client and our operational services teams. They are responsible for organization and governance, service design, operational excellence, customer experience and continuous service improvement.

Responsibilities:
- Developing client relationships
- Contractual Management:



actively participates in Client / internal contract negotiations
- Production of Service Design requirements
- Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments
- Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services
- Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services
- Process Management: establishment and maintenance of the processes required in the provision of Client Services
- Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability
- CSAT: monitors and influences improved customer experience
- Problem Management: contributes to problems being addressed in a ti

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📌 Service Delivery Manager (Bogotá)
🏢 DEK Technologies
📍 Bogotá