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Client Services Operations Manager Position Type: Full-Time Location: Remote Apply here: https://operationsarmy.com/application About the Role We are looking for a Client Services Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity, supporting team performance, and resolving operational challenges quickly and professionally. This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. It's a mid-level role-more responsibility than a coordinator or team lead, but still below senior ops management. Key Responsibilities Client Relationship Coordination Act as a reliable point of contact for day-to-day client needs. Conduct regular syncs to gather updates, clarify priorities, and set expectations. Build trust through consistent communication and timely follow-ups. Surface concerns early and provide clear, actionable recommendations.
Team Guidance & Coaching Support talent with clarity on tasks, responsibilities, and expectations. Provide coaching and guidance to improve performance and communication. Track attendance, workload, and overall delivery quality. Help new hires or transitioning staff get aligned quickly. Workflow & Operations Oversight Ensure all deliverables, tasks, and timelines remain on track. Maintain and update SOPs as workflows evolve. Identify operational risks or bottlenecks and escalate appropriately. Collaborate with internal support teams to close gaps in service delivery. Issue Resolution & Mediation Anticipate potential misunderstandings and address them early. De-escalate issues using balanced communication and objective reasoning. Protect both client satisfaction and talent stability through fair handling. Who You Are Strong communicator with excellent spoken and written English. Experienced in BPO operations, client-facing roles, or team
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an4h1