Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an4ma

Responsibilities:
- Over-the-phone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windows-based systems
- Troubleshoot hardware issues including hard drives, RAM, and power supplies
- Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes
- Set up and troubleshoot printers on WiFi connections and resolve printer driver issues
- Provide timely solutions, document issues effectively, and conduct thorough follow-ups with customers
- Utilize sales skills to upsell support packages post-service resolution
- Maintain organization, punctuality, and reliability as core professional attributes

Requirements:
- Based in any Latin American country
- Proficient in troubleshooting Mac and Windows operating systems
- Skilled in resolving a broad spectrum of technical issues
- Strong sales acumen with experience in upselling products and services
- Excellent communication and documentation skills
- Proven track record of dependability and adherence to schedules




- Ability to work full-time hours with availability on weekends

Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.

Benefits:
- Join Our Dynamic Team: Experience our fun, inclusive, innov

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an4ma

📌 Technical Support Representative (Bogotá)
🏢 CrewBloom
📍 Bogotá