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LocationPereira, Risaralda (On Site)Employment TypeFull-timeWhat You’ll DoAs an Engagement Specialist, you’ll play a key role in our Customer Support team, contributing to exceptional member experiences and operational excellence. Your work will directly impact client satisfaction, retention, and the overall success of our Thrive Account and Tuition programs.Serve as the primary point of contact for Lifestyle Spending and Tuition members, providing support via email and phone while meeting SLAs and KPIsProcess system-generated tickets efficiently, ensuring accurate updates to member plans, payments, and enrollmentsDeliver exceptional customer service to internal teams, clients, and participantsConsistently meet daily production metrics and team goals while embodying our CARE valuesIdentify trends, issues, and opportunities, and provide feedback to operations leadershipCommunicate clearly and effectively with both internal and external stakeholdersTroubleshoot issues and follow escalation paths when neededTrack, investigate, and resolve ACH failures at the member levelSupport the reimbursement processing team during high-volume periodsParticipate actively in team meetings, initiatives, and continuous improvement effortsAssist with onboarding and training of new hiresCollaborate cross-functionally with Operations, Account Management, and Marketplace teamsWhat You BringStrong customer-first mindset with the ability to deliver high-quality support experiencesExcellent problem-solving and analytical thinking skillsHigh level of organization, attention to detail,



and time managementTechnical aptitude with the ability to quickly learn new systems and toolsProactive approach to identifying issues and improving processesStrong communication skills and ability to work cross-functionallyPositive attitude with a growth mindset and eagerness to learnAccountability and ownership of tasks, outcomes, and performanceMust Haves1–3 years of experience in customer support, operations, product support, or similar rolesExperience in a SaaS, technology, or fast-paced environment (preferred)Ability to manage multiple tasks and priorities in a dynamic settingStrong technical and systems navigation skillsExperience working against performance metrics (KPIs/SLAs)Nice to HaveExperience supporting financial transactions or ACH-related processesPrevious experience in benefits, fintech, or HR tech industriesExperience training or mentoring new team membersStrong collaboration mindset and openness to feedbackWhy You’ll Love Working HereCompetitive salaryA culture that values courageousness, authenticity, resourcefulness, and engagementOpportunities to grow, learn, and continuously develop your skillsA collaborative team environment that celebrates wins and supports each otherCompetitive benefits package aligned with our mission to support well-beingAn inclusive and welcoming workplace where everyone is valued and respectedThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.Join UsIf this role sounds like your next great opportunity, we’d love to hear from you. Apply today and help us build something amazing together.#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1anmj1

📌 Engagement Specialist, Thrive Account & Tuition (Colombia)
🏢 ThrivePass
📍 Colombia