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Job Tittle: Expert AFR (OAM) Location: GSC BOG Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.Key Responsibilities: * Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes * Prepare, control, and distribute necessary documents, ensuring compliance to all origin export and destination import regulations.* Collaborate with counterparts to validate and finalize documents.* Assign tasks to supporting functions and monitor performance.* Meet and exceed customer expectations as well as internal Key Performance Indicators, * As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes.* Record, track, resolve,



analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer.* Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.* Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.* Obtain and maintain all company systems and commodity related certifications.* Ensure that correct costs and revenues are captured against customer's profile - taking full ownership of financial performance, promptly resolving any related issues.simple and complex issues.* Accept customer requests for quotations and send them to the Quotations team for processing.Passes on leads to Sales.* Available to support on weekends to attend urgencies or critical situation that could affect movement of the shipments.Skills / Requirements: * Strong understanding of Air regulations, documentation, and incoterms.* Minimum of 1 years in Air Freight Forwarding experience.* Enthusiasm for building deep and lasting connections with our customers.* Proactive and solution-oriented mindset, always demonstrating a "can do" attitude.* Ability to resolve issues related to product movement and proactively communicating with the customer.* Strong attention to detail and excellent communication skills (oral and written) in English are essential.* Prior customer service experience is preferred.* Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel * Experience using Cargo Wise Transportation Management System is preferred.* Students/Professionals in industrial engineering, international business, or related fields

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1anmni

📌 Expert Afr-Oam (Girardot)
🏢 DHL Global Forwarding (Colombia
📍 Girardot