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As Virtuagym keeps on growing, we are now looking fora full-time English-speaking Customer Success Manager (post-sale)based in Medellin. In this role, you will primarily focus oncustomers in North America, while also supporting severalenterprise customers in Australia and New Zealand. English is themain working language with all customers. As a Customer SuccessManager, you will be the first point of contact for some of ourmost important enterprise customers and play a key role in helpingthem achieve success with Virtuagym. Will you join us in our questto make the world a healthier and happier place? Join a highperforming team and make an impact! We're a passionate, driven teamwith a strong focus on growth and delivering outstanding results.At Virtuagym, we cultivate a high-performance culture built ondedication, ownership and driving excellence. If you're aself-starter who embraces challenges, thrives in a fast-paced,dynamic environment and keeps going where others might stop, thiscould be the perfect role for you! In return, you’ll join a teamwhere you can grow, develop, and truly unlock your full potential.We work in a remote-friendly way, focused on outcomes and strongcollaboration rather than location. As long as you deliver greatresults, you have the flexibility to work in a way that suits youbest. Our Customer Success Enterprise team is international bydesign, with team members primarily located across Europe,including The Netherlands, Germany, and Spain. But you will alsoclosely collaborate with our Medellín office, working together in ahybrid setup with colleagues based there. What the role looks likeAs our Customer Success Manager - Northam, you are responsible formanaging and growing relationships with several of our mostimportant enterprise accounts, such as large-scale gym chainsoperating internationally. You will actively engage with customersto drive adoption, retention, and long-term success with Virtuagym.You’ll be part of an agile team. After the daily stand-up, you’llwork through your priorities for the day: a strategic catch-up withone of your enterprise accounts on the next phase of their rollout,a discussion with a Product Manager about newly released featuresrelevant to your customers, and an onboarding call for a newlyadded account. You’ll end the day preparing for upcoming quarterlyor strategic review meetings. Some of your key tasks as a CustomerSuccess Manager Build trusted advisor relationships with customers,helping them achieve maximum value throughout their lifecycle. Ownthe onboarding, training, and implementation process for enterpriseaccounts.



Maintain a deep understanding of the Virtuagym platformand advise customers on the most relevant features for their goals.Act as a product champion and drive adoption through expertise andproactive guidance. Support the Point of Contacts of your portfoliowith their day-to-day requests. Proactively identify expansion andgrowth opportunities within your customer base. Increase renewalsand reduce churn through early risk identification and mitigation.Be the voice of the customer by collecting feedback, managingrequests, improving NPS, and analysing customer insights. What youwill bring to the team Experience in Customer Success or AccountManagement, managing a portfolio of customers. Native-level Englishor full professional fluency, both written and spoken. A secondlanguage is a plus, but not a requirement. Proven ability toposition yourself as a trusted advisor to senior customerstakeholders. Strong collaboration skills to work effectively withproduct, sales, support, and marketing teams. Solid projectmanagement skills and comfort working in a fast-changingenvironment. A proactive, self-starting mindset with a strong senseof ownership. Even better if you... Have experience in a SaaSenvironment. Love the fitness industry. Important note: please doapply if you meet 70%+ of the criteria. At Virtuagym we hire greatpeople, not just resumes. If you can't check off a few requirementsbut are a fast learner, we’d love to hear from you! Here’s why youshould come work with us Benefits: ? Remote-friendly: you can workfrom home in Colombia whenever you like. ? A Pluxee Card providedwith a monthly balance that can be used to purchase groceries andessential food items at a wide network of partner stores. ? 21holidays (on a US based holidays calendar, based on a full-timecontract) ? We provide your home office set-up hardware. ? TheVirtuagym Health Program: a monthly contribution towards your gymsubscription, and a full Virtuagym at Work Premium Access ✈ Workfrom abroad for up to 12 weeks a year with a maximum of 4consecutive weeks in LATAM or even Around the World!. ? Unlimitedaccess to on-demand coaching with psychologists via chat, phone, orvideo call through the platform OpenUp. Cultural perks:



? Manyopportunities for personal and professional growth within thecompany. ? A fun, healthy, and international work environment madeup of over 35+ nationalities. ? We believe in a flat hierarchy withroom to take ownership: your voice will be truly heard. ⚽ OrganizedVirtuagym sports events throughout the year. ? Awesome companyevents such as New Year's dinners, summer outings etc. AboutVirtuagym Virtuagym is a leading and fast-growing innovator in thedigital health and fitness domain, offering a Software as a Servicesolution and multiple native apps to users worldwide. We offercoaching and management solutions for trainers, studios, clubs andcorporate wellness, all with the vision to make the world ahealthier and happier place. Virtuagym is an ambitious, passionateand multicultural team of talented people who want to create ahealthier world for all. We believe in teamwork, challenging eachother, being bold and adventurous, working lean, taking care ofeach other and sharing success. As a scale-up, we embrace ourdiversity, international character and our flat hierarchy thatpromotes great freedom, taking ownership and making a true impact.Our talented staff of 175+ employees are based out of twolocations: Amsterdam, NL, and Medellin, CO. The primary focus ofour Medellín office is to manage the North and South Americanmarket. Every day with us will be an opportunity to cultivate andevolve your personal and professional skills, as well as to make asignificant impact on a integral scale. At Virtuagym everyone cangrow, whatever background you bring with you. We are not justcolleagues, we are friends, willing to help and support each other.By joining us, you become a part of a joyful and energetic team.Ready to join us? Please do not hesitate to apply by clicking the‘Apply for this Job’ button below! We will get back to yourapplication within 10 working days. For any questions on thevacancy, please get in touch with the recruitment team [email protected] The hiring process for this role consists of… Screening call with Recruitment Interview with one of teammembers and the Director of CSM Enterprise Business Casepresentation to Director of CSM Enterprise Optional: we coulddecide to schedule a final call with our CEO or COO Once you’vesubmitted your application, please keep an eye on your inbox.Please also check the promotion and spam folders to avoid missingany communication. * Please note that we do not collaborate withthird parties to fill this vacancy, so third parties are kindlyasked not to contact us about this role.

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📌 Customer Success Manager Enterprise (Apartadó)
🏢 Virtuagym
📍 Apartadó