Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aop2b

Descripción del empleoHandle incoming reservation inquiries via phone, email, and online booking platformsProvide detailed information about room types, rates, packages, and resort amenitiesProcess reservations accurately and efficiently using our reservation management systemUpsell room upgrades and additional services to maximize revenueAssist guests with modifying or canceling reservations as neededCollaborate with other departments to ensure guest requests and special requirements are metMaintain up-to-date knowledge of promotions, events, and local attractionsResolve guest concerns and complaints in a timely and professional mannerGenerate reports and maintain reservation records as requiredSupport the front desk team during peak times or as neededRequisitosExcellent verbal and written communication skills in both Spanish and English (additional languages are a plus)Proficiency in reservation management systems and basic computer skills (MS Office)Strong organizational skills and attention to detailAbility to multitask and work efficiently in a fast-paced environmentExceptional problem-solving skills and a customer-centric mindsetPrevious experience in hospitality or customer service (1-2 years preferred)High school diploma or equivalent (required)Bachelor's degree in Hospitality, Tourism, or related field (preferred)Flexibility to work various shifts, including weekends and holidaysAbility to remain calm and professional under pressureEnthusiasm for delivering exceptional guest experiencesInformación adicionalAttractive incentive plan.Significant discounts on hotel services.Discounts at Accor group hotels and partner companies.#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aop2b

📌 Reservation Agent (Colombia)
🏢 Accor
📍 Colombia