Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aop4g

Join a fast-growing healthcare contact center with clear KPIs, real ownership, and long-term growth.Role SnapshotRole: Contact Center ManagerLocation/Type: Cali, Colombia
- Full-time
- OnsitePay: 7,500,000 COP/monthSchedule: 10:00 AM – 7:00 PM Colombia timeDays Off: 2 rotating days weekly.Weekend availability required.Lead a high-volume bilingual contact center supporting US healthcare operations.Own team performance, coaching, scheduling, and KPI improvement without layers of slow approvals.What you'll doLead 30+ agents and team leads dailyImprove conversion rates, QA scores, and schedule adherenceRun coaching sessions, 1:1s, and performance plansMonitor queues and staffing in real timeBuild reports using Excel and Google SheetsHandle escalations calmly and professionallyCreate SOPs and client-facing updates in EnglishMust-havesBilingual English/Spanish, B2+ minimum5+ years managing contact center teamsExperience managing KPIs and agent performanceStrong Excel or Google Sheets reporting skillsComfortable with US-based stakeholdersAvailable for background checkNice to haveOutbound sales or appointment-setting experienceUS healthcare experience: Medicare or MedicaidExperience using Five9 or similar dialersFamiliarity with QA scorecards and calibrationsPerks & payPay:



7,500,000 COP/monthPerformance-based salary increase after 6 monthsAll Colombian benefits includedStable full-time onsite scheduleHigh-impact leadership role with growth opportunitySchedule & setupOnsite role in Cali, Colombia10:00 AM – 7:00 PM Colombia timeRotating days off each weekWeekend availability required when neededImpact & GrowthYour work directly improves team output, customer experience, and operational stability.You'll help scale a growing healthcare contact center with measurable results from day one.You like pace, accountability, and direct feedback.You solve problems fast and lead from the front.At Urrly, fairness matters.We use AI to review every application against the same clear requirements for the role.This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background.Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.Apply Today to lead a growing bilingual healthcare contact center with real ownership and career growth.#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aop4g

📌 Contact Center Manager (Valle del Cauca)
🏢 Urrly
📍 Valle del Cauca