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Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Associate Industrial Operations TechnicianBogota## Job DescriptionRole title: Customer Client Service Analyst Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.Join us and help the world's leading organizations unluck the value of technology and build a more sustainable, more inclusive world.Location: Colombia, BogotaRESPONSIBILITIES
- Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
- Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
- Utilize strong analytical skills and use tools to consult with clients' sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
- Coordinate cross functional planning and execution for internal and client projects.




- Recognize and connect the needs of the client with the products and solutions.
- Track critical metrics to measure progress against quality initiatives.
- Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
- Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.REQUIRED SKILLS
- Excellent written and verbal English.
- Ability to form strong working relationships across internal and external stakeholders.
- Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
- Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
- Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.




- Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
- Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
- Proficiency in creating reports and dashboards using business intelligence software.WHAT YOU'LL LOVE ABOUT WORKING HERE
- We recognize the significance of flexible work arrangements to provide support.Be it remote work, or adaptable work hours, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth.Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
- Equip yourself with valuable certification in the latest technologies.Position Restrictions:
- Modality: Initially 3 months on site (you won't work on weekends), after those 3 months potential hybrid (2 days per week) based on performance.
- Work Schedule after three months: Sunday-Sunday (2 days off).
- Support Operation Schedule: 7 AM-7 PM.5 days per week, 9 hours per day.
- Rotational Shifts: 7 AM-5 PM or 9 AM-7 PM.#LI-FO1 #LI-Hybrid## Job Description - Grade SpecificFocus on Industrial Operations Engineering.Entry level graduate with limited commercial and technical work experience.Build skills and expertise in a chosen Engineering Discipline.Works to instructions and directions and delivers reliable results.Solves routine problems.Organises own time with a short time horizon.#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aoqcm

📌 Associate Industrial Operations Technician (Bogotá)
🏢 Capgemini
📍 Bogotá