Postúlate en Kit Empleo: kitempleo.com.co/empleo/1apt42

Job DescriptionWe are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.Main ResponsibilitiesProvide friendly and efficient customer support via phone, chat, or emailHandle inbound and outbound communications while meeting performance goalsTake ownership of customer issues until resolution or escalationDocument interactions accurately and update customer informationIdentify and elevate complex or sensitive cases when neededMaintain confidentiality and handle sensitive information responsiblyQualificationsRequired:



B2+ English communication skills (minimum)High school diploma or equivalentAbility to multitask and navigate multiple systems efficientlyCustomer‑focused mindset with strong problem‑solving abilitiesAttention to detail and accuracy in data handlingBasic computer skills (CRM tools, email, spreadsheets)Core CompetenciesCommunication: Clear, professional, and empathetic interactionEmpathy: Ability to understand and respond to customer needsOwnership: Taking responsibility for issues until resolutionTime Management: Prioritizing tasks and meeting deadlinesProblem Solving: Identifying solutions in a timely and effective mannerAdaptability: Thriving in a fast‑paced and changing environmentAdditional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1apt42

📌 Bilingual Customer Service Specialist (Cundinamarca)
🏢 Sutherland
📍 Cundinamarca