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Relocate to Malta Dynamics 365 Customer Engagement - Functional Solution Architect (Consulting/Big 4)
About the job Relocate to Malta Dynamics 365 Customer Engagement - Functional Solution Architect (Consulting/Big 4)
Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
Role Overview
The Functional Solution Architect is a core team member of our client's customer delivery of Microsoft Dynamics 365 centered solutions.
The Functional Solution Architect should have extensive experience across all phases of enterprise Dynamics CE projects.
A demonstrable history of consultancy experience is a must as this role will entail continuous interaction with clients, managing onshore consultants, working alongside both onshore and offshore development teams.
This role will also require a level of presales activities focused on Dynamics CE functionality, Power Platform, and the wider Microsoft platform.
You will also contribute to proposal development and provide input in business development whilst leading and mentoring more junior staff.
This role is an important element of our client's delivery of Microsoft Dynamics 365 CE projects.
It is a dynamic and exciting opportunity to join a rapidly growing business area within an established and market-leading integral Big 4 firm.
Job Location: Sliema, Malta
Work Type: Hybrid
Job Type: Full-time, Permanent
Working Hours: GMT +1
Salary: Base + Benefits (Paid in Euros €)
Relocation: VISA & Relocation Package Included
Requirements
Extensive experience as a CRM Consultant with largescale complex implementations, deep knowledge of technical capabilities of Dynamics 365, including appropriate certification.
Must be able to show good knowledge of practices for Dynamics 365
Deep understanding of Azure and cloud technologies, .
Net development and PowerBI
Deeper understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working in fast paced Agile environments
Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365
Successfully translate business and customer needs into a great digital customer experience
Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons
Leading and mentoring junior team members
Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps,



studying for certifications to ensure we help deliver best solutions to our clients
Knowledge of best practices for working with offshore teams
Microsoft Dynamics CRM Certifications, ideally most current versions are desirable
Preferably a University graduate with relevant degree within a computing or business discipline
Confident in own ability and demonstrates this to clients and colleagues
Works independently as well as in a team environment
Excellent presentation and demonstration skills
Ability to lead engagements and present to the C-Suite stakeholders
Ability to manage time and prioritise multiple tasks accordingly
Thinks clearly and responds calmly when under pressure
Strong problem-solving capabilities
Strong client centric approach with emphasis on client satisfaction
Acts as a role model for those aspiring to take on a similar role in the future
Confidence to reach out to more senior colleagues for guidance
Extensive experience in leading enterprise implementation, deep and broad knowledge of technical capabilities of Dynamics 365
Must be able to show good knowledge of practices for Dynamics 365Experience in a delivery-orientated IT environment using waterfall and agile methodologies.
Experience with Dynamics 365 in a Lead Design Consulting role
Deep understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and early live support
Business process mapping, modelling and documentation knowledge
Experience of leading and leading others in Practice improvement initiatives
Awareness of technical capabilities of Dynamics 365
Minimum 15 plus years hands-on proven functional experience including Power Platform solution and CE configuration, standard customisation, standard workflows, dashboards, flows, forms, views, and standard reports development
Proven ability to develop a clear understanding of clients' needs and incorporate them into a solution
Deep knowledge and understanding of capabilities of D365 CE areas in the following modules:
Marketing
Customer Service Management
Understanding of additional CE Functional areas
Field services
Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
PowerApps, LogicApps, Flow and Data Verse
DevOps
Responsibilities




Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
Lead, organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)
Ownership for the delivery of high-quality business and software solutions to our clients using their deep understanding of Dynamics 365 CE functional capabilities
Ownership of gathering and documentation of functional requirements and complete gap/fit analysis for workstream
Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client's requirements
Strong contribution to the wider CE practice by defining training needs within the team and coaching or mentoring other team members
Identify business/project risk and mitigate or communicate as necessary
Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations
The creation of high quality and sustainable client solutions and project documentation including support for testing activities
Deliver all consultancy and configuration work according to our client's project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget
Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations
Delivery of end-user training to clients and colleagues where applicable
Meet and exceed customer expectations of business knowledge, skills, and behaviour
Identify business/project risks and mitigate or communicate as necessary
Advise client and delivery team members of scope (creep) and use of change control processes
Provide on-site support and assistance throughout delivery and go-live phases of project to client and more junior team members
Communicate progress updates to relevant parties both formally and informally
Support practice development activities such as defining and configuring industry specific solutions
Leads people and helps to grow them in their role
Performance management of two or more junior members of product team
In all activities, ensure timely completion of internal processes and mandatory training
Promotes the Values of our company
Represent our client in a professional and positive manner at all times
The Employee is required to follow our client's Information Security Policies (ISP and ISMP) at all times
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