Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqaur

CX Service Strategy Intern
Job Location: CO-Bogota
Job ID: **********
Category: Customer Experience
Employee Class: Intern
Company Overview
DiDi Global Inc. is the world's leading mobility technology platform.
It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities.
It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview
The Customer Experience (CX) Service design & process operation team is at the core of optimizing our customer service processes and ensuring a seamless experience for users.
As a CX Ops Intern, you will support CX Ops team for improving and implementing operational processes.
This role requires a problem-solving mindset, strong organizational skills, and a passion for continuous improvement.
You will work closely with internal teams, including Product, Engineering, Data, and Service Delivery, to ensure smooth operations and an exceptional user experience.
Role Responsibilities
Fulfill tasks set out by the Business Improvement & CX Ops team.
Data analysis and strategic development: supporting the development of strategies to impact and improve users' experience.




Project planning and execution – build and optimize scalable solutions, driving the transformation of insights into real-life solutions, and ensuring OKRs and SLAs are achieved.
Project coordination: partner with cross-functional stakeholders to launch initiatives and ensure operational readiness of CX Operations.
Develop and improve standard operating procedures.
Optimize FAQ and reply template content to improve issue resolution.
Role Qualifications
Operations Management; Engineering or Business Administration or related degree student.
At least 1 year to graduate.
SQL is a PLUS.
Knowledge and interest in analytics.
Strong Excel skills are a must, other database experience is helpful.
Comfortable learning and using new software tools.
Passion for finance and technology.
Great oral, written communication and presentation skills.
Interest in Business Improvement and Customer Experience & Satisfaction.
Proven self-motivation, self-direction, and eagerness to take ownership of tasks to ensure solutions.
Proficiency in English & Spanish.
EEO Statement
We create customer value – We strive to always create valuable experiences for our users in everything we do.
Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven.




We can better navigate the business landscape strategically by analysing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport.
When we work to help our partners and colleagues win, we win, too.
While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business.
We are people who always want to do the right thing.
Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better.
That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths.
Our differences are what makes us distinct.
We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength.
That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate.
We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqaur

📌 Cx Service Strategy Intern (Bogotá)
🏢 Didi
📍 Bogotá