Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqcmr

Primary Focus
Save new pending orders
Handle pending order status calls
Appointment reschedules
Pending order cancellations
Roles and Responsibilities
Retention for prospect customers wishing to cancel their order
Outbound SAV queue
Field Technician cancellation calls
Rescheduling service orders for prospect customers
Review stage code orders to educate customers on installation status
Partner with dispatch or assignment to move pending orders forward
Modify pending orders to upgrade or downgrade speeds
Modify pending orders to add or remove features
Review drop status
Modify home/email address for prospect customers
Qualifications
Experience in sales/retention and customer service is a requirement; must be able to execute basic sales skills in a high performance environment
Minimum of 1 year experience in the Call Center Environment




Advanced problem-solving skills and can effectively communicate with customers and work groups
Ability to multi-task and have organizational and data entry skills
Strong attention to detail and the ability to follow directions
Excellent customer service and communications skills
Effective listening and analytical skills, as well as the ability to summarize information and offer solutions
Strong outgoing personality and great work ethic
Versátil work hours and availability for day, evening, night, weekend, and holiday.
Overtime may be required
Must be willing to go through pre-employment background and medical assessment
Willing to work onsite
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqcmr

📌 Pre-Sales Advisor (Bogotá)
🏢 Fpsinc
📍 Bogotá