Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqlo0

Location Colombia
Work Mode Remote BYOD Bring Your Own Device
Department Operations Delivery
Reports to Team Leader
About Influx
Influx is a global customer experience and operations partner that helps fastgrowing companies scale their support, operations, and backoffice teams with worldclass talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams.
At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance while maintaining a strong focus on worklife balance and longterm career growth.
About the Role
Were looking for a Senior Customer Service Agent someone who doesnt just respond to customers, but manages and improves an AIpowered support system. In this role, youll operate like a manager but your team is AI.
Help the customer
Review and refine AIgenerated responses
Handle complex or sensitive escalations
Apply judgment where AI falls short
Improve the system
Upgrade knowledge bases and workflows
Identify and fix systemic issues
Build operational context customers, products, policies
Continuously train and optimize AI performance
Your main tool Writing.
More specifically reviewing, refining, and elevating AIgenerated communication.




Required Profile
Advanced English level B2 spoken and written.
Previous experience in BPO Customer Support environments.
High agency you act first, report second
Curiosity and openness to new technologies
Technical Requirements BYOD
Reliable and stable internet connection.
Computer with minimum Intel Core i5 processor or equivalent.
Noisecanceling headset.
A fully functional laptop and reliable highspeed internet are required Windows operating system only iOS is not supported.
Working Conditions Benefits
100 remote work modality.
Stable employment contract.
Career growth opportunities within an international organization.
Supportive and collaborative work environment.
Why Join Us
Be part of a fastgrowing integral organization with international exposure.
Work with innovative clients and cuttingedge tools.
Build a longterm career with continuous learning and development opportunities.
Enjoy a remotefirst culture that values accountability, autonomy, and performance.
Join a peoplecentered company where your contribution truly makes an impact.
Bolsa de trabajo Colombia ofrecemos puesto de Agente de Call Center Bilinge English B2 C1 para el sector de Informatica Telecomunicaciones en la empresa INFLUX INC. de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqlo0

📌 Agente de Call Center Bilinge English Work From Home Opportunity (Bogotá)
🏢 Influx.
📍 Bogotá