Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqp4v

GP Transco is a modern trucking company that hires experienced drivers, talented office staff, and uses state-of-the-art equipment & software to deliver goods in the U.S. We are currently seeking an experienced individual to fill the IT Support Specialist position to maintain efficient computer systems and networks to optimize the role of technology in our business success and sustainability.

We're seeking a motivated Help Desk / Customer Support Specialist to join our growing IT team supporting OpenRoad TMS, a comprehensive Transportation Management System serving logistics companies across the United States. This role combines customer success, technical support, and sales questions support. You'll be the primary point of contact for both existing customers and prospects, helping them navigate the system, troubleshoot and do demo’s of new features.

Main responsibilities:

Customer Success & Sales Support

- Serve as primary contact for customer inquiries, issues, and feature requests
- Troubleshoot customer’s technical and process problems and coordinate with development team for resolution
- Receive, triage and resolve support tickets.
- Document cases and follow up on open incidents.
- Escalate issues to the relevant teams when necessary.
- Create, update and maintain internal documentation on processes, software and SOPs for the department.
- Assist with enquiries from B2B and SaaS customers, depending on your level of experience.

Required Qualifications

Communication & Interpersonal Skills





- Advanced English communication skills (written and verbal)

Technical & Problem-Solving Abilities

- Proven experience with software troubleshooting and technical support
- Ability to work effectively under pressure and manage multiple priorities and requests

Personal Attributes

- Self-motivated with strong goal orientation
- Customer-centric mindset and team-player attitude
- Flexibility and adaptability to changing priorities
- Excellent time management and organizational skills

Experience Requirements

- 1+ years in customer support or customer success role
- IT system support and troubleshooting background

Preferred/Nice-to-Have Qualifications

Industry Experience

- Working experience with Transportation Management Systems (TMS) or related logistics software and supporting logistics companies
- Understanding of transportation and logistics operations (LTL, FTL, freight brokerage)
- Familiarity with supply chain processes and terminology
- Experience supporting B2B customers in professional environment

Software Knowledge & Skills

- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with ticketing/help desk systems
- Experience with ticketing/documentation in Jira/Confluence

This position will be hybrid. NOT FULLY REMOTE. We are located in Medellin

Starting salary: 3,800,000 COP.

Long-term contract.

Monday to Friday, 8:00 a.m. to 5:00 p.m. CST.

Job Type: Full-time

Experience:

- IT : 1 year (Required)

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqp4v

📌 IT Customers Support Specialist / Help Desk (Medellín)
🏢 GP Transco
📍 Medellín