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Job Description

Collections Analyst (O2C)

Role Objective:
Ensure timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management.

Key Responsibilities:

- Contact customers to collect overdue payments based on aging reports.

- Perform ongoing follow-ups via phone, email, and other communication channels.

- Maintain accurate and detailed records of collection activities and payment status.

- Conduct account reconciliations and review/distribute customer statements.

- Manage deductions and resolve payment disputes in coordination with internal teams.

- Provide feedback on bad debt exposure and potential write-offs.

- Support credit evaluations and credit limit management with the Credit team.

- Escalate complex issues or disputes when required.

Cross-Functional Collaboration:

- Work closely with Accounts Receivable (AR), Credit, Operations, Sales, Local Finance, Customer Service, and other stakeholders to resolve payment-related matters.

Process & Compliance:

- Contribute to continuous improvement initiatives within the Order to Cash (O2C) process.





- Ensure compliance with company policies, procedures, and internal controls.

- Support ongoing maintenance and updates of process documentation.

Qualifications

Education

- High School diploma required.

- Technical, Technologist, or Professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or related fields (preferred).

Experience

- 1–2 years of experience in financial operations, administrative, or collections roles.

- Experience in B2B environments is preferred.

Technical Skills

- Proficiency in Microsoft Office (Excel, Word, Outlook – intermediate level).

- Experience with ERP systems such as Oracle (preferred).

- Basic knowledge of account reconciliations and accounts receivable management.

Note: If candidates do not fully meet all technical requirements, the company will support their development through training programs.

Required Skill Profession

Financial Specialists

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📌 unior Collections Analyst GBS FSSC (Bogotá)
🏢 SGS
📍 Bogotá