Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqpo4

Descripción del empleo

We're looking for a Senior Collections Specialist with strong financial skills and a passion for results!

Are you ready to play a key role in our Bill to Cash (B2C) team?

This position is perfect for someone who thrives in fast-paced environments and enjoys keeping things organized and running smoothly.

What will you do?

- Make collection calls and send follow-up communications to manage outstanding customer payments.

- Focus on aged invoice reports and apply established collection strategies effectively.

- Provide excellent customer service to resolve issues, discrepancies, and open items.

- Accurately document all activities in a timely manner.

Collaboration is key!
You'll work closely with cross-functional teams to:

- Maintain up-to-date daily and month-end reports on customer payment statuses.

- Perform account reconciliations and send periodic customer statements.

- Track and follow up on action items with the Accounts Receivable (AR) team.

- Escalate disputes or potential write-offs when needed, while ensuring compliance with SGS policies and procedures.

Are you a collections expert?

Even better!

- As a Subject Matter Expert (SME), you'll support process improvements, lead team trainings, and bring forward new ideas.

- You'll play a key role in presenting financial data—especially related to overdue invoices and aged debt.

- Your ability to manage complex collection cases will help us meet our SLAs and KPIs.

If you're experienced, detail-oriented, and enjoy working in a dynamic environment, we’d love to meet

Requisitos

️ Key Skills





‍️ Customer Service Excellence

- Active listening

- Empathy

- Problem-solving

- Conflict resolution

️ Communication & Relationship Building

- Strong verbal and written communication

- Ability to understand and connect with customer needs

Thrives Under Pressure

- Comfortable in high-pressure, challenging, and conflict-driven environments

Analytical Thinking

- Data analysis & process improvement

- Tackling technical issues with a clear mindset

Cultural Awareness

- Experience working with diverse clients

- Understanding of global business practices

Team & Independence

- Works well independently AND as part of a team

Adaptability

- Adaptable and open to change

Growth Mindset

- Positive attitude and willingness to learn

Technical Knowledge

- Proficiency in MS Office (Excel, Word, PowerPoint – intermediate level)

- Experience with Oracle E-Business Suite or similar ERP systems (a plus!)

English level B2, preferably with a focus on business English.

Información adicional

Compensation Package

Base Salary:

$4,431,000 (subject to social security contributions)

Performance & Benefits Bonuses:

️ Language Bonus:

- $800,000/month (non-salary, for bilingual skills)

Well-being Bonus:

- $500,000/month (non-salary, focused on wellness and self-care)

Performance Bonus:

- $369,250/month (salary-based, guaranteed for the first 3 months)

Sales Commissions:

- Up to $800,000/month

Salary-based, guaranteed for the first 3 months

- Average Total Salary:

Around $6,900,000 monthly

Required Skill Profession

Business Operations Specialists

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqpo4

📌 Copy of SENIOR COLLECTION SPECIALIST GBS FSSC (Bogotá)
🏢 SGS
📍 Bogotá