Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqvqe
Do you have experience speaking with customers, handling accounts, collections, customer service, or phone-based negotiations? This could be an excellent opportunity to continue growing your career in a dynamic international environment.
We are currently looking for junior–mid level bilingual professionals with strong communication skills to join the operations team.
What will you do in this role?
- Contact U.S.-based customers via phone and written communication regarding overdue accounts
- Negotiate payment arrangements and settlement plans in a professional and effective manner
- Follow up on payment commitments until resolution
- Accurately document all interactions and account updates in the system
- Work in compliance with applicable U.S. federal and state regulations
- Manage daily operational metrics and performance goals related to collections and account recovery
What are we looking for?
- B2+ conversational English (required)
- Experience in collections, accounts receivable, customer service, call center, billing, or similar roles
- Strong communication and negotiation skills
- Ability to handle objections and difficult conversations professionally
- Results-oriented mindset with comfort working under KPIs and call-based environments
- Basic proficiency with Microsoft Office tools and CRM systems
- Experience with FDCPA regulations or collections software such as S-Collect is a plus, but not required.
Why join this opportunity?
- Great opportunity for junior–mid level professionals looking to grow in collections and customer operations
- Exposure to the U.S. market and international operations
- Professional and growth-oriented work environment
- Potential future transition to remote work based on performance and operational needs
- Additional company benefits
If you have strong English communication skills, experience handling customers, and are looking to build your career in an international environment, we’d love to hear from you.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqvqe