Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqwom

In this position, your customer first demeanor will shine as you delight customers and make their experience effortless. On a day-to-day basis, you provide technical assistance for our dairy management and supply chain software solutions. The solutions you support are vast, and reach from mobile applications, to farm analytic and dashboard tools, to manufacturing scheduling and receiving software. Teamwork and collaboration are key. You will collaborate internally and externally to service the hub of dairy technology stakeholders and be a team player that focuses on the dairy industry and its uniqueness.

Essential Duties and Responsibilities

- Reset passwords, add new users and contracts, configure and maintain accounts, customer information, and templates across multiple software solutions
- Train and on-board new users
- Utilize the Dairy.com system to generate reports and address data or system inquiries requested by customers or colleagues
- Proactively investigate system and data issues for customers and colleagues
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
- Solve diverse set of system related problems – from SaaS implementation questions, system operational and functional questions, and user configuration testing
- Log customer interactions into CRM system
- Create and elevate support tickets to the development team
- Communicate with quick turn-around response time via phone and email (in accordance with SLAs)
- Share knowledge within the team via documentation, on-going training, and participation in testing as needed
- Collaborate with other team members to ensure on-going improvements in quality and service
- Provide back up support to other departments (i.e. implementations, project management, and managed services)
- Stay up to date on releases and new release client communication
- Provide scheduled and on-call assistance for nights,



weekends and holidays on a rotational basis

Relationship Management

- Develop relationships with internal stakeholders and cross-functional departments
- Establish rapport with client base and maintain strong customer relationships
- Effectively communicate status, findings and provide updates
- Follow up with account managers to share real-time activity

Joining The Technical Support Team, You Will

- Become knowledgeable about the dairy industry
- Gain an understanding of dairy supply chain practices
- Learn dairy companies including manufacturers and end users

Education/Experience

Bachelor’s degree preferred and two years’ experience in similar role. Or equivalent combination of relevant education and experience.

Language Ability

This role communicates with clients and internal stakeholders daily. This role requires professional and friendly demeanor on the phone or in email. Must be able to problem solve and communicate easily across organizations. Must possess strong customer service skills and be a savvy and articulate communicator across various mediums. Ability to effectively present information and respond to questions from groups of managers, coworkers, customers, and the public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, PowerPoint presentations, standard operating procedures, and training manuals and materials.

Math Ability





Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to understand dairy commodity pricing. Ability to translate across various price bases—Federal Order and California. Ability to factor in freight costs.

Reasoning Ability

Ability to think critically and solve problems with a variety of variables in situations where, at times, only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Requirements

Time management and organizational skills. Strong interpersonal and customer service skills (fellow employees are internal customers). Must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service. Ability to solicit and motivate support from coworkers across all functional dimensions, and otherwise be a positive contributor to a team-oriented business approach. Have a passion for serving and building relationships with customers, and inbound/outbound customer service skills. Must have a dependable work ethic and a desire to make a difference.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Project, etc.); internet browser basics and troubleshooting; email and database software. Must possess the ability to use PowerPoint for development of presentations and training materials. Must also possess ability to build charts and graphs in Excel. Thorough knowledge of Dairy.com website for both user and CSR functions (this can be acquired on the job but must be sustainable). Individual is required to document sales and business development activities within CSR application.

Certificates And Licenses

No certifications required.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aqwom

📌 Technical Support Specialist (Bogotá)
🏢 MicroSourcing
📍 Bogotá