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Job Duck Is Hiring an Intake Coordinator
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!
Role Overview
We are seeking a highly organized and proactive Intake Coordinator (IC) to take full ownership of our intake process. This role is critical to ensuring that all prospective new clients (PNCs) are handled efficiently, professionally, and with empathy, while maintaining seamless communication with the Attorney and all stakeholders.
Schedule
Monday to Friday from 8:30 AM to 5:30 PM CST (USA)
Your Responsibilities Will Include but Are Not Limited To:
- Drafting and sending: Retainer agreements; Records releases (RR); Declination letters
- Sending weekly status reports covering all intake matters
- Treating all PNCs with respect and empathy while maintaining professionalism at all times
- Conducting intake interviews within 24 hours of receiving leads (unless directed otherwise)
- Ensuring all intake matters are properly tracked and progressing in a timely manner
- Monitoring and ensuring all lead sources are functioning properly (e.g., website forms, referral portals)
- Scheduling and coordinating calls between the Attorney and PNCs
- Proactively reminding the Attorney to review intake matters when needed
- Keeping PNCs informed with regular updates regarding their case status
What We’re Looking For:
- Self‑managed and directed
- Highly organized
- Mission‑driven
- Responsive to Attorney and team
- Skilled in use of technology
- MS Office
- Adobe Acrobat
- Adapts well to different software platforms
- Adaptable and open to different assignments
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction‑free remote work environment
What’s In It for You?
- Monthly compensation starting from 1142 USD to 1220 USD
- Paid time off
- Parental leave
- Opportunities for professional development and training
- Dedicated support from our team
- A chance to work with clients who share our values
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar00r