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Position: Customer Success Engineer (Lat Am)

Type: Contract

Compensation: $35,000–$50,000 per year

Location: Remote

Commitment: Requires substantial overlap with Pacific Time (PT/PST)

Role Responsibilities

- Investigate talent‑reported issues end‑to‑end, reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage with sound judgment; escalates engineering issues and resolves others via configuration, fine‑tuning, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, and empathy.

Qualifications

- Ability to debug web applications.
- Degree in Computer Science,



Software Engineering, or a related technical field from a top‑tier institution OR prior experience at a high‑growth technology startup.
- Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience supporting customers on such web applications.
- Comfortable with AI systems. Experience with LLMs, agents, or generative models.
- Experience exploring behavior of AI tools (fine‑tuning, prompt chains, chain‑of‑thought debugging, or building agents).
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
- Familiarity with modern AI APIs (OpenAI, Anthropic, etc.) or how agent frameworks (Lang Chain, AutoGPT, etc.) function is a plus.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar08k

📌 Remote Customer Success Engineer for AI SaaS (LatAm) (Colombia)
🏢 Mercor
📍 Colombia