Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar0xa

Case Manager – Legal Operations | on site Medellín | U.S. Legal Clients | C1 English Required

At RAM BPO, we support demanding international law firms that expect precision, speed, and zero dropped balls. We're looking for a Case Manager who doesn't just track cases, but owns the process — anticipating risks, driving communication, and ensuring nothing falls through the cracks between attorneys, clients, and internal teams.

This is not an administrative support role. It's a high-impact position within real legal operations, with direct exposure to U.S. legal practices and international standards. If you're looking to grow within the legal sector, work with high-profile clients, and do it from wherever you are — keep reading.

What You'll Do
- Manage assigned legal cases from intake to closure, ensuring deadlines, SLAs, and quality standards are consistently met
- Act as the primary point of contact between attorneys, clients, and internal teams — communicating clearly, professionally, and proactively
- Review and quality‑control legal documents for accuracy, completeness,



and compliance with firm standards
- Monitor case milestones and critical dates; proactively raise risks, delays, or discrepancies before they become problems
- Maintain case management systems fully updated and organized at all times
- Contribute to operational performance reporting and process improvement initiatives

Hard Requirements

(Please do not apply if you don't meet these)
- English level C1 or above — you must be able to communicate fluently in writing and verbally with English-speaking attorneys and clients
- 2+ years of experience in legal case management, legal support, or an LPO/BPO legal environment
- Solid understanding of legal workflows, documentation processes, and compliance standards
- Proficiency with case management tools (Clio, MyCase, Filevine, or equivalent) and Microsoft Office Suite
- Strong organizational skills with the ability to manage multiple cases simultaneous

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar0xa

📌 Case Manager – Legal Operations | U.S. Legal Clients+ English Required (Medellín)
🏢 Ram BPO
📍 Medellín