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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

Although all can apply, this vacancy is preferably intended for women (regardless of sexual orientation or gender identity, age, race or ethnicity and disability)

ROLE DESCRIPTION:
The Engagement Delivery Director (Program Management Director) role is a seasoned program management executive. They lead a team of Program/Project managers tasked with delivery for our most complex, enterprise-level customers. They are forward-thinking leaders responsible for hiring, building,



and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.
The Engagement Delivery Director collaborates with other leaders to ensure consistent delivery standard methodologies and influences the overall integral engagement and delivery approach. They are responsible for meeting and exceeding business targets and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, objectives and methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers and confidently make decisions in conditions of uncertainty. They are strong mentors who lead by example and embody the Salesforce values.

Engag

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📌 Engagement Delivery Director (Bogotá)
🏢 Salesforce
📍 Bogotá