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About Nubank:
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page.

About the team

As a Special Cases Analyst, you will play a key role in the continuous improvement of our internal flows and processes related to financial customer service. You will be focused on analytical and strategic tasks to identify inefficiencies, mitigate risks, and ensure that our operations not only comply with Colombian regulations, but also optimise the customer experience and prevent potential issues with regulators.

As Regulatory Solutions Analyst
- Special Cases you are expected to:
- Analysis and Optimization of flows and processes
- Design and analyse existing flows and procedures in the Financial Consumer Service System (SAC) to identify opportunities for improvement and operational efficiency.




- Propose and implement solutions that optimise response times and quality in the management of requests, complaints and claims (PQRS), seeking to reduce errors and increase customer satisfaction.
- Generate and maintain a record of the reasons for PQRS and general queries, which will serve as input for the generation of necessary, timely and continuous improvement actions.

We're looking for a Regulatory Solutions Analyst - Special Cases who has:
- Bachelor's degree in Law, Business Administration, or related fields.
- Minimum 1-2 years of experience in process analysis, PQRS management, or regulatory compliance in the financial sector, preferable in Colombia.
- Intermediate English level
- Experience in identifying and optimising operational flows and business processes.
- Knowledge of financial consumer protection regulations in Colombia (Law 1328 of 2009, Basic Legal Circular of the SFC).
- Ability to work with large volumes of data

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar4hx

📌 Regulatory Solutions Analyst- Special Cases (Bogotá)
🏢 Nubank
📍 Bogotá