Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar4y7

Description:

Role Overview:

This role is accountable for end‑to‑end B2B partner onboarding through BAU, ongoing account management, and full ownership of complex projects and programs through closure. The position operates in a integral, matrixed environment and requires strong leadership, stakeholder management, and execution capabilities within the payments, forex, or international money transfer ecosystem.

How you will create impact:

Responsibilities:

End‑to‑End Partner Onboarding to BAU
Own and drive end‑to‑end onboarding of B2B partners, from initiation and due diligence through go‑live and stabilization into BAU operations
Coordinate onboarding activities across technology, operations, compliance, legal, finance, and risk teams to ensure timely and compliant delivery
Ensure onboarding aligns with commercial agreements, regulatory requirements, operational readiness, and SLAs
Manage dependencies, readiness checkpoints, and handover criteria to ensure a seamless transition into BAU.
Account Management & Partner Relationship Ownership




Act as the primary account owner post‑onboarding, responsible for partner health, retention, and long‑term relationship management
Manage day‑to‑day and strategic engagement with partners, including performance reviews, SLA tracking, issue resolution, and continuous improvement initiatives
Partner with internal teams to identify growth opportunities, product enhancements, and process optimizations aligned to partner needs and commercial objectives
Maintain strong governance through regular reviews, reporting, and escalation management, ensuring consistent service delivery and partner satisfaction
Balance partner experience with commercial performance, ensuring mutually beneficial outcomes
Client & Stakeholder Management
Serve as the single point of accountability for clients and internal stakeholders across onboarding, BAU, and change initiatives
Build and maintain trusted relationships with global clients, senior leadership, and

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar4y7

📌 Team Lead (Bogotá)
🏢 Empresa líder
📍 Bogotá