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Our Purpose Empresa confidencial powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Specialist, HR Services Overview: The General Business Services Center (GBSC) is Empresa confidencial’s shared services organization supporting the business in all countries and business units. This position is responsible for ensuring support in resolving inquiries across a breadth of functional areas and supporting programs and processes on a global basis. • The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences • The position for,



Associate Specialist, People & Capability Shared Services, will provide support to all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness. The role supports the employee life cycle from interview scheduling through end of employment. Support includes first contact case resolution utilizing the Knowledgebase and general understanding of Empresa confidencial’s policies/programs • Providing support for all inbound inquiries globally, issues and requests from internal and external customers through several communication channels (email, phone, chat) • Ensuring team targets and KPIs are met and/or exceeded • Supports operational excellence and continuous improvement initiatives Role: Issue Resolution & Case Management • Provides resolution for Empresa confidencial employee related inquiries, external customers and suppliers • Responds to customer emails, c

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📌 Associate Specialist, HR Services (Bogotá)
🏢 Importante grupo
📍 Bogotá