Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar69b

We are Empresa confidencial. We do what we say. We own what we do. We WOW our customers.

Empresa confidencial is a US$69 billion revenue general technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Empresa confidencial has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Empresa confidencial’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Empresa confidencial is listed on the Hong Kong stock exchange under Empresa confidencial Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Empresa confidencial’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.



To find out more visit www.Empresa confidencial.com, and read about the latest news via our StoryHub.

As a Premier Junior Technical Support Specialist within Empresa confidencial Premier Support, you will handle customer technical issues, working beyond standard level one support. This role supports Spanish-speaking Latin American customers from LAS Region. You will interact with clients through multiple channels and coordinate with Level 2 Engineers and TAMs to resolve escalated cases.

Assist customers and field engineers by diagnosing and resolving technical issues.
Troubleshoot hardware and software issues across diverse environments.
Guide Customers using provided troubleshooting procedures
Translate complex technical concepts to the appropriate customer level.
Escalate complex cases to TAMs to ensure timely resolution within SLAs.
Document all interactions and resolutions in Empresa confidencial’s CRM system.
Actively manage personal workload and prioritize tasks.

We are an Equal Opp

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar69b

📌 Premier Junior Technical Support Specialist (Bogotá)
🏢 Empresa líder
📍 Bogotá