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We are thrilled to announce an opportunity to join our team as:
On-site Support Analyst
Scope: Full-time | On site
Office: Bogota /Colombia
What Makes This Opportunity Unique
As an On-site Support Analyst, you will be part of a fast-paced, dynamic team, passionate about provoutstandingtional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our dedication to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space.
Key Responsibilities
Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.
Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.
Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.
Respond to helpdesk tickets via email, phone,



or chat, offering solutions and advancing issues to higher-level support when necessary.
Assist with system maintenance tasks and software installations as required.
Record detailed information about support activities, including steps to resolve issues, solutions, and user guides.
Collaborate with IT and other departments to ensure smooth IT operations and identify areas for improvement.
Ensure that all helpdesk processes and standard methodologies are followed to maintain an efficient support environment.
Job Requirements Profile Requirements
Technician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields.
Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
Solid understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting.
Required Skills
Proficiency i

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📌 On-site Support Analyst (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá