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Job Description

RSD Help Desk Specialist – Unify Support

About The Role

The RSD Help Desk Specialist – Unify Support is an entry‑level to early‑career support role focused on assisting clients who use Unify. The selected candidate will receive full training on Unify systems and processes, therefore previous tool or technical experience is not required.

This role is adecuado for candidates with BPO or customer service experience in English, basic data handling skills, and a strong interest in learning operational and technical support processes while delivering an excellent customer experience through calls, chat, and email.

Work Model & Schedule

Schedule: Monday to Friday

Shifts:



8:00 a.m. – 6:00 p.m. or 7:00 a.m. – 5:00 p.m.

Fridays: leave one hour earlier

Work Modality:

Hybrid: 2 days onsite / 3 days work from home

First 90 days fully onsite due to training and onboarding requirements

Support Channels:

Phone, chat, and email support

Calls are required but not back‑to‑back

Key Responsibilities

Customer & Operational Support

Provide front‑line support to Unify users, handling basic operational and process‑related inquiries.

Learn and understand Unify workflows and Circana’s role in client operations.

Support clients by identifying and resolving simple file, format, and process issues.

Communicate clearly and professionally with clients via phone, chat, and email.

Data & Tool Support

Perform basic data review and validation using Excel.

Review and search simple text files using tools like Notepad++ (training provided).

Learn to identify inconsisten

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📌 Help Desk Analyst (Bogotá)
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📍 Bogotá