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We are thrilled to announce an opportunity to join our team as:
On-site Support Analyst
Empresa confidencial
Scope: Full-time | Office: Medellín | On-site
How a day to day would look like in this role:
Logging and classification of incidents and requests
Resolution of common problems
Escalation of complex incidents
Providing assistance, support, and guidance to users
Performing accurate diagnostics of user-reported issues
Handling requests
Monitoring and closing incidents and requests
Updating the Knowledge Base
Job Requirements
Profile:Technical or technological training in systems or related fields. Experience and knowledge working as a help desk analyst for over one year.
Required skills:
Proven experience in IT support or a similar technical support role
Strong problem-solving and communication skills
Familiarity with ticketing systems and ITIL processes is a plus
Ability to work independently and as part of a team
Customer-focused mindset
Why should you join our team?
Creative culture with lived what we value for an appreciative and supportive work environment.




Employee recognition programs.
A variety of training and development opportunities.
Work-life balance.
Referral bonus program.
Multicultural interaction.
Contribution to society through employee initiatives.
Corporate events.
Newest technologies for our clients and colleagues.
And much more
At Empresa confidencial, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Company description
Success at Empresa confidencial is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. Empresa confidencial employees are energized, agile and are laser passionate about delivering special C

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar9ea

📌 Analista mesa de ayuda Medellín (Colombia)
🏢 Empresa líder
📍 Colombia