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About Empresa confidencial

Empresa confidencial powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Empresa confidencial's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Empresa confidencial platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Empresa confidencial's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About the Opportunity

As a Manager,



Technical Account Services at Elllucian, you will lead a team of Technical Account Managers responsible for supporting our higher education customers through proactive, technically informed service. In this role, you’ll ensure your team delivers high-quality guidance, issue resolution, and strategic support—helping institutions maximize the value of our technology solutions. You’ll foster strong partnerships with customer stakeholders, coordinate with internal teams, and develop scalable practices to elevate the customer experience. Your leadership will be critical in growing team capability, supporting complex customer needs, and ensuring alignment between technical service delivery and institutional outcomes.
Where you will make an impact
Team Leadership & Development: Hire, manage, and mentor a team of Technical Account Managers. Provide coaching, set clear performance goals, and promote a culture of accountability, knowledge-sharing, and continuous

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📌 Manager, Technical Account Services SaaS (Colombia)
🏢 Importante Empresa Del Sector
📍 Colombia