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About The Role

The Vendor Management (VM) team manages the day-to-day operational delivery in our BPO network, under the Integral Support Operations (GSO). BPOs are Contact Centers with hundreds of ext agents dedicated to provide world-class support for Empresa confidencial's consumers, earners and merchants.

As a VM Specialist for Sales Operations, you will work along with the BPO sites that support Sales operations in LATAM, doing performance management routines, implementing Action Plans for metrics improvement and deploying tactical projects in collaboration with Stakeholders from different teams. These BPO sites support Sales operations for acquisition of new Users within our Empresa confidencial App, like: Restaurants, Retailers, Drugstores and Merchants in general; assisting them to sign up in our platform, with interactions throughout different channels such as phone, chat or email.

We're looking for someone with deep expertise in Sales operations at Contact Centers, also passionate about good customer experience, to ensure having a state-of-art operation in our BPO sites.

What You'll Do





Implement and lead control mechanisms of Performance Management for the Sales Operations in our BPO network.
Coordinate the implementation of Action Plans with our BPO sites, in order to improve performance metrics.
Bring insights from the BPO sites to be shared with our internal Stakeholders.
Support the implementation of tactical projects in our BPO sites, for performance improvement or to support the launch of new operations.

What You'll Need

Two years of people management experience in Contact Centers (COE, BPO, GL, or equivalents), ideally managing B2B Sales operations.
Knowledge about Performance Monitoring frameworks for Sales Operations.
Experience implementing Action Plans in Contact Centers (or equivalents) for Sales Operations.
English level B2 or above: proficiency to have business conversations with Stakeholders.
Exceptional written and verbal communication skills.
Results orientation ski

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar9wf

📌 Latam Sales (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá