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Responsibilities including, but not limited to
Provide level 1 technical support staff at our site in Cali, involving the execution of password resets, desktop laptop setup, patching, technical coordination of new hire term process, etc.
Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
Understand and comply with all departmental policies and procedures for incident, request, change, and problem management.
Routine administration and troubleshooting for assigned systems occasionally working extended hours and or nights and weekends.
Vendor support of assigned hardware software systems services.

Qualifications Requirements




Certifications ITIL v3, ServiceNow preferred.
1 years BPO IT Desktop Admin experience preferred.
Strong time management skills.
Strong problemsolving, decisionmaking skills.
Wellorganized and good follow through on commitments to customers.
Written and verbal fluency in English is required for this role, please upload a resume in English for consideration.
Bolsa de trabajo Colombia ofrecemos puesto de IT Support Specialist para el sector de Otros en la empresa TASKUS COLOMBIA S.A.S. de Cali. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1araf8

📌 IT Support Specialist Help Desk (Cali)
🏢 TASKUS COLOMBIA
📍 Cali