Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arbf7
Intake Specialist
Work Schedule
Fulltime 800 AM 1000 PM EST availability
Rest days Rotating every 3 weeks
First 3 weeks 2 rotating days off between MondayFriday
Next 3 weeks 2 fixed days off Saturday and Sunday
Then repeats in the same cycle
Training
Duration 2 weeks
Hours 830 AM 530 PM
Days Monday to Friday
Start date April 27
Onsite in Barranquilla Celer and Medellin Murano
Job description As an intake specialist and part of the intake team one of your main tasks is to bring business for the law firm, which means that the ideal candidate knows how to sell and to close the deal. The intake team is also the first point of contact for potential new clients PNC, the intake specialist role is to provide empathetic support while gathering essential information to assess cases. They should have a great phone presence, positive attitude, excellent communication skills, empathy, highest quality customer service, and strong attention to detail to ensure the intake process is seamless. We are looking for individuals who are professional, respectful, and empathetic to client needs. This role involves handling highvolume intake calls, completing general intake documentation and closing deals to bring new clients to the law firm.
Responsibilities Handle inbound and outbound calls in a quick, yet effective manner. Respond to potential new clients in a timely and accurate manner via phone, email, chat, and or SMS. Identify and assess callers needs by actively listening and asking investigative questions.
Obtain and document on detailed notes all the pertinent information being provided by the potential new clients. Achieve or surpass the daily minimum productivity quotas as decided by management. Follow a call flow to ensure all necessary information is captured. Send documents via electronic signature to potential new clients to make them clients of the law firm. This is the sales portion of the role. Perform other related duties as assigned by management.
Skills and qualifications Hard and soft skills Must have strong computer skills with demonstrated understanding of Microsoft Office. C1 or above English level. Typing Skills with a minimum of 30WPM. Minimum of one year of experience in sales oriented BPO industry or and. Experience in a salesoriented environment is a plus. Experience working in a position that requires use of at least two Software programs or CRMs. Works well within a team and follows written and verbal instructions. Demonstrates a positive attitude and willingness to learn and adapt to change as the company grows and the role evolves. Excellent customer service skills, which includes ability to deescalate angry upset callers, empathy and active listening, and a professional tone over the phone. Excellent verbal and written communication skills.
Bolsa de trabajo Colombia ofrecemos puesto de Intake Specialist Sales in BPO experience para el sector de CallCenter Telemercadeo en la empresa SOLVO S.A.S de Barranquilla. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arbf7