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Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available for a Senior Collections Specialist.

Your Role in Keeping the Future in Safe Hands
Reporting to the Director of Revenue Management, the Senior Collections Specialist supports a portfolio of approximately 1,200 to 1,500 domestic and international AR accounts.

What you will do…
Communicate by phone, post or email with all accounts that are past due.
Daily review and action for all open A/R.
Review and recommend accounts for research and reconciliation.
Review and take action on credit hold orders.
Create, update, and maintain all customer credit statuses.
Working to resolve customer’s short payments.
Collaborate with the executive team, product managers, customer service and sales force to resolve customer disputes in a timely manner.
Contact for collection agencies and internal or external attorneys legal demand letters.




Negotiate payment plans as needed.
Process accounts to be sent to legal demand or collections.
Monitor and follow up with outside agencies and attorneys regarding collection accounts.
Review the follow-up request for accuracy, completeness, and justification – Credit memo, refunds, and payment adjustments.
Send account statements to customers and invoice copies as requested.
Work cross-functionally within the organization to resolve issues.
Preparation of monthly bad debt reserve for Controller.
Collection from purchasing companies and prepare project close outs requests.
Excellence in Customer Service.

What we expect of you…
The adecuado Senior Collections Specialist will have the following skills and qualifications:
Associate degree in accounting/Finance (Preferred)
Understanding of basic accounting principles including accounts receivables, accounts payable, invoicing, credits, debits, chargebacks, and cred

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arbyj

📌 Senior Collections Specialist (Colombia)
🏢 Sin nombre
📍 Colombia