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At Empresa confidencial, the world leader in engineering services, we bring together a general team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Role title: Customer Client Service Analyst

Responsibilities

Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.




Utilize strong analytical skills and use tools to consult with clients’ sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
Coordinate cross functional planning and execution for internal and client projects.
Recognize and connect the needs of the client with the products and solutions.
Track critical metrics to measure progress against quality initiatives.
Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.

Required Skills

Excellent wri

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arbz8

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